Which is the best courier service in Malaysia 2021? Do yourself a favor and check this list before you pick a courier service for your precious package(s)!
The pandemic saw a tremendous increase in online shopping, and delivery services. Did you know that there are now over 100 courier services in Malaysia?
So much so that MCMC has put requests for new courier licenses on hold from Sept 14, 2020 to Sept 15, 2022 (*1)!
11 Best Courier Service In Malaysia 2021
In this Malaysia courier service list:
The following courier services (available in Malaysia) are listed in no particular order:
1. Easy Parcel
Easy Parcel started in 2014 from Malaysia. The successful E-commerce shipping solutions provider has since made its way into 3 other countries – Singapore, Thailand, and Indonesia!
They have a wide variety of services to suit both the individual user, and business user.
The quote calculator on their website allows users to estimate delivery costs upfront easily. They have a pick-up service too, although there is no estimated pick up time given.
Users really enjoy their detailed and regular tracking updates (SMS notifications too). Where you can see each step of your package’s journey! And plan your schedule accordingly to receive your package!
On the whole, their delivery services are one of the most efficient and reliable in Malaysia now! A parcel from a neighboring state can safely arrive as fast as the next day after you make an order!
Which is great since their customer support appears to be limited to automated replies and reports.
Their delivery rates are fair. Especially for large parcels, they are one of the cheapest courier services you can go with in Malaysia!
- Main Services: Delivery (Domestic/ International), Collection, Bulk delivery, Insurance, Delivery API, etc
- Pricing: By postcode and weight of parcel
- Website: https://easyparcel.com/
Targeting small to medium sized businesses, DelyvaNow is still a fairly new player (having just started in 2019).
They are the first to offer delivery solutions like runner for hire, cash on delivery, bulky item delivery, and even container load (LCL) sea freight from Klang Valley to Sabah and Sarawak (*2)!
Delyva can be integrated with popular e-commerce platforms (e.g. Shopify, Magento, etc) for auto-update tracking purposes too. So sellers can have more time to focus on other things!
Another distinguishing pro for this courier service in Malaysia is their relatively quick customer support response! Especially if you are new to e-commerce, their team is very helpful, and attentive!
Not bad at all considering the affordable delivery rates! For domestic courier delivery, you can usually choose from 5 options. These include PosLaju, PosFlexi, Ninja Van, CJ Logistics, or J&T Express.
3. Ninja Van Malaysia
Originally launched in Singapore (2014), Ninja Van is now a household name in Malaysia too! In fact, the courier service covers 6 Southeast Asian countries besides Singapore (Malaysia, Philippines, Indonesia, Thailand and Vietnam).
Last year, Ninja Van made headlines by securing more fresh funding ($279 million) for scaling up operations in these countries (*3)!
Watson, Lazada and Shopee are some of their main clients. For regular users in Malaysia, the delivery service can be really cheap and fast!
The online customer service can be quick too. But if you visit or call your local Ninja Van outlet, you may not get the same level of service!
Thus, the experience of using Ninja Van’s courier service greatly varies among users. Depending on your area.
As a worldwide express transportation giant, FedEx is proudly involved in COVID 19 vaccine delivery for Malaysia. That says a lot about the trust in this delivery service in Malaysia!
Or their need to get things back to normal as soon as possible. Before the pandemic, they provided international economy services across Asia, US, Canada, India, the Middle East, and Europe!
They have their own fleet of planes and vehicles in Malaysia (total 216 vehicles). Since starting back in 1993.
And in 2016, they even acquired a former competitor, TNT Express (*4).
FedEx has many offices close to or in Kuala Lumpur. Including famous shopping malls (Pavilion, The Weld, etc). Despite pandemic constraints, the service is friendly and satisfactory.
5. Pos Laju
Pos Laju is the express service under Pos Malaysia, the long-serving national post service of Malaysia (since 1992). Before the pandemic, there was a time when PosLaju packages truly lived up to their name!
Unfortunately, Pos Malaysia was not aptly prepared (i.e.lack of automation). For the sudden and overwhelming influx of packages from online shopping once lockdown kicked in.
Now, there’s no significant difference between PosLaju or FlexiPos (the cheaper courier option that they offer).
They used to have international mail services too. But this service is currently still suspended (since July 2020) to compensate other losses they faced during the pandemic (*5).
As an alternative, Pos Malaysia advises its customers to use their partner, AsiaXpress for international shipments instead.
Today, Pos Malaysia is slowly making some efforts (e.g. their new e-system, higher postage rates) to recover. But delivery speeds are largely unpredictable and customer support is minimal.
Their small packages are inexpensive. But if your package exceeds a certain size limit, charges can increase quite a bit (*6)!
- Main Services: Domestic Delivery, International Delivery (via AsiaXpress)
- Pricing: RM5+
- Website: https://www.pos.com.my/
6. City-Link Express
City-Link Express is another courier service company in Malaysia that dabbles in domestic and international deliveries.
They have a heavy influence within Asia. And are in Hong Kong, Vietnam, Thailand, Singapore, and Indonesia too.
City-Link Express recently celebrated their 40th anniversary in 2020. Another notable (albeit less recent) achievement of theirs is the No. 1 2019 Delivery Excellence Awards from MCMC.
The delivery rates of City-Link Express are higher than their competitors, but they have their good points:
Like their detailed delivery estimates (cost and delivery dates). And their tracking system. It’s easy to check the status of your deliveries too. Customers tend to trust them with documents or bigger packages.
Alas, they’re not known for speedy deliveries! And if you don’t pick up their call, you may miss your delivery! On the plus side, they don’t appear to have any incidents with damaged parcels!
GDEX has been around since 1997, dealing in both domestic and international express deliveries. They were the first courier service to qualify for the ISO 9001: 2000 quality standard (back in 2003).
They later added the ISO 14001: 2004 (Environmental Management System) to their credibility too.
In 2007, they entered the Singapore market.
But in Malaysia alone (Peninsular and East), GDEX has 100 branches, 57 agents, 11 lodge-in centres, and 242 reseller agencies.
And from the last update in June 2020, GDEX’s fleet comprises of 1300 trucks and vans. With a staff count of 4384.
Domestic shipping rates are similar to what City-Link Express charges. And one of the highest for courier services in Malaysia. But they try to deliver within 1-2 days.
But judging from their Facebook page, there are a lot more happy customers than unhappy ones!
- Main Services: Domestic Express, International Express, Logistic Services, GDEX Prepaid
- Pricing: RM10+
- Website: https://www.gdexpress.com/malaysia/home/
Pgeon is the 2017 birthchild of a partnership between EasyParcel and convenience retail chain, Bison Consolidated Bhd.
Which gives Pgeon the advantage of having convenience stores (like 99 Speedmart, Caltex and 7-Eleven) and all myNEWS.com outlets in Malaysia as collection and drop-off points! Similar to Ninja Van.
Or what they adorably refer to as Pgeon Points!
“In just one year, we established more than 3000 Pgeon Points all over Malaysia.” – pgeon.delivery
Pgeon experienced unexpectedly fast growth like EasyParcel before it. And like its parent company, is now available in Thailand, Indonesia, and Singapore too!
They may offer some of the lowest delivery rates in Malaysia, and delivery can be quick. But if you do encounter a problem with your delivery or collection, the service is not helpful.
You’ll just have to hope that the package will arrive eventually.
- Main Services: Delivery (from a Pgeon Point/ doorstep), Collection from a Pgeon Point
- Pricing: Delivery for RM5.5+ (up to 5kg)
- Website: https://www.pgeon.delivery/
9. Mr Speedy
Yet another newcomer, Mr Speedy began in 2018.
This courier service is exclusive to Klang Valley and Selangor (for now). Their specialty is express deliveries. Regardless of whether you need a motorbike, car, or lorry for your packages.
The service will find a rider who is nearest to you!
Packages can be delivered immediately or scheduled (e.g. Valentine flowers, anyone?). And as long as the sender and receiver location is in Klang Valley, the rates are very inexpensive (RM5 and up).
There is the option for cash on delivery too. Useful if you’re running a business! Mr Speedy is a worthy alternative to LalaMove.
PS: They just started operating in Ipoh too (from May 2021)!
- Main Services: Express/ Scheduled Delivery Within Klang Valley (5 to 15kg), Door-to-door service
- Pricing: Delivery for RM5+ (Klang Valley)
- Website: https://mrspeedy.my/
10. The Lorry
For larger packages or high volume deliveries, there is The Lorry! Through this courier service, you can choose to rent a 4×4 car, a van, or a lorry.
Their lorries can support 1 to 5 tonnes. Suitable if you need to move office or house!
They are actually one of the most reliable movers and packers in Malaysia too! The drivers are usually professional, and punctual.
They started in 2014, and now have over 160K followers on FB, and a high rating (4.6 out of 5,000+ reviews) on Google!
However, customers occasionally encounter uncooperative drivers or prolonged deliveries from The Lorry. Especially during sale times. As many Lazada sellers use this service for their large products.
Payment is cash on delivery or via online banking.
11. Grab Express
By now, most of us are no stranger to Grab and its services. GrabFood in particular, has been a life safer for many during lockdown.
Grab Express is an on-demand delivery service that works similarly to GrabCar. Where customers are charged by distance (km). And you can get your delivery by bike/car within an hour or 4 hours!
You can track your delivery while it’s on its way to you (or your customer) as well. The maximum weight of your package can be 50kg (car).
Depending which city you stay in, services can be very smooth and reliable!
- Main Services: Instant Delivery, 4-Hour Delivery
- Pricing: RM5 to RM22 (0-35km) for Klang Valley, the rates vary for other cities (e.g. Malacca, Penang, Johor Bahru, Ipoh, Kota Kinabalu)
- Website: https://www.grab.com/my/express/
Did you know that Grab has a grocery delivery service in Malaysia too? It’s called GrabMart!
So which courier service is best in Malaysia 2021? At the moment, it appears that there is no clear winner. If you find a good courier service for your area, you best stick to it!
Because almost every courier service company in Malaysia seems to be struggling to meet increasing demands and high expectations to deliver within 1-3 days! Nor can they seem to spare any manpower to handle customer complains.
However, if you have to send something (to another state) that is particularly valuable (and urgently), we would recommend GDEX for domestic express deliveries. But within big cities, Grab Express is advisable!